Account & Billing Info
Harvey Transition to Lansing Building Products
As we transition into the Lansing Building Products family, we are making updates that will offer our customers more benefits and make doing business with Lansing even easier! During the months of August and September, Harvey branch locations will migrate over to the Lansing system and officially operate and serve you as Lansing Building Products.
Billing and Account Frequently Asked Questions
What’s happening?
On 4/30/20, Lansing Building Products (“Lansing”) purchased the distribution side of Harvey Building Products (“Harvey”). During the months of August and September 2020, Harvey branches will transition to the Lansing system and officially operate and serve you as Lansing Building Products.
When will my branch transition to the Lansing system?
We are rolling out the Lansing system across Harvey in a phased approach. As of now, the target dates for each branch migration are as follows:
- Week of 8/17: Bethlehem, PA, Lancaster, PA, King of Prussia, PA, Huntington Valley, PA, Wilkes Barre, PA, Rockaway, NJ
- Week of 8/31: Augusta, ME, Portland, ME, Portsmouth, NH, Salem, NH, Manchester, NH, White River Junction, VT, Burlington, VT, Nashua, NH, Danvers, MA, Woburn, MA, Billerica, MA, Fitchburg, MA, Waltham, MA, Auburn, MA
- Week of 9/14: Albany, NY, Danbury, CT, Norwalk, CT, Berlin, CT, Manchester, CT, East Haven, CT, New London, CT, Springfield, MA, Hyannis, MA, Dartmouth, MA, Braintree, MA, West Bridgewater, MA, Norwood, MA, Southborough, MA, Lincoln, RI, Warwick, RI
Will I have a terms account with Lansing Building Products? What will my account number be?
Your account with Lansing will be set up with the account terms you currently have with Harvey. Your purchase history with Harvey, however, will remain on your Harvey account. Please note that Lansing does not allow for unearned cash discounts. Payments received after the cash discount period will not be eligible for the discount.
For the majority of customers, your account number will be the master Harvey account number. The number will appear on Lansing invoices and statements.
What will my month end statements look like?
You will receive separate statements from Harvey and Lansing through August. Your Harvey statement for the month ending 8/31 will reflect any orders through 8/14 and payments mailed to the Harvey Home Office in Waltham, MA, or authorized through EZPay through 8/31. Payments made at the branch locations after 8/14 will not be reflected on your Harvey statement. Your Lansing statement for the month ending 8/31 will include any unpaid orders placed after 8/14, payments mailed to the Lansing Home Office, and payments made at the branches after 8/14.
Your statement for the month ending 9/30 will be a consolidated statement of all unpaid orders and unapplied payments received at both companies. Please note, that the unpaid Harvey orders on this consolidated statement will not reflect your original Harvey invoice number, so we recommend paying Harvey invoices prior to 9/30 to avoid confusion.
During the month of October, the credit department will be reconciling payments made during the transition that were not able to be applied due to the system migration. We will also be available to help you with any billing questions you have by calling (800) 598-5400 x7760 or (781) 398-7760 or emailing creditoperations@lansingbp.com.
How will I receive my invoices and month end statement?
Lansing invoices will be sent to you according to the method of delivery you had set up with Harvey. If you choose to receive invoices via US mail, please know that Lansing only initiates mailings on the 1st and 15th day of the month, so we recommend switching to email delivery to ensure you are able to pay your invoices on time.
If you choose email delivery for your invoices, your Lansing statements will also be emailed to you.
How do I pay my bill?
Payments on orders placed with Harvey can be mailed to the Harvey Building Products Home Office at PO Box 3894, Boston, MA 02241-3894, made at branch locations, or initiated online through EZPay through 9/10.
Payments on orders placed with Lansing can be mailed to the Lansing Home Office and made at the branch locations. On 9/14, you will be able to make payments and view/print invoices and statements through Billtrust available on our new online platform, LansingNOW. To mail payments to the Lansing Home Office, please send them to:
Lansing Building Products
Po Box 6629
Richmond, VA 23230
Does Lansing assess late charges for past due payments?
Lansing assesses a monthly service charge on past due payments, calculated at 1.5% of the outstanding balance. We encourage you to make timely payments to avoid these charges.
Can I still access my account info on the Harvey Customer Secure Site?
Harvey Secure Site will be available during this transition. However, some users may have temporary limited access to Account Info and e-Catalog until the transition over to the new LansingNOW site is complete.
Terms Discounts: Account Update Information
- If you choose to receive invoices via US mail, please be aware they will be mailed on the 1st and the 15th of each month. If you are concerned about the ability to pay in a timely manner, please consider receiving invoices via email.
- To update your invoice delivery preferences, contact the Lansing Credit department at (781) 398-7760 or creditoperations@lansingbp.com.
- We have a temporary solution in place for the email delivery of invoices which may have an effect on what you receive. Our temporary solution enables us to send invoices to a maximum of 2 email addresses.
- If your company had multiple accounts with Harvey Building Products with the same billing address, you will have one account after the transition. In most cases it will be your Master Account Number and will have the terms from that master account. Your account number can be found on invoices and statements.
- We have a temporary solution in place for the presentation of discounts available to you on your invoices. During this period, we will not be able to reflect the discount due date and amount on your invoices. We will send you a weekly report that identifies the original invoice total and net due date as well as the discounted total and discount due date. The report will be delivered to in the same manner as your invoices.
We thank you for your business and appreciate your patience as we work through the transition period. Please contact us with any questions or concerns at (781) 398-7760 or creditoperations@lansingbp.com.
Billtrust on LansingNOW
Starting the week of September 14, access to your Billtrust (formerly EZPay) account will be hosted on our new online platform, LansingNOW.
A LansingNOW activation email will be sent to customers on or around September 14 to complete your account profile. Please do not disregard.
Customers who log into LansingNOW the week of 9/14 will have access to:
- Billtrust (formerly EZPay) to view and/or pay invoices
- ClearWin (Harvey Windows + Doors’ quoting and ordering system)
- Lansing Marketing Services
- Lansing Green (formerly Greensky)
Over the next several weeks, we will be rolling out the following programs and features to help grow your business and make doing business with Lansing even easier:
- Browse products and place an order online
- View account/order status and invoice history
- Enroll in ProBucks, check balances, and apply ProBucks to online orders
- Apply for the ProZone referral program, or view your profile and leads
- Enroll in our automated rebate program, SAVR
- View Trips/Home Remodeling Conference status
For questions logging into LansingNOW to activate your account, please contact helpnow@lansingbp.com.
