Culture of Training

11/14/17 by Hunter Lansing

Much of our culture is based on respect, service and excellence. When we hire new associates, we ask specific questions to ensure they know how to act respectfully and show respect. In order to continually build on the other parts of our culture (service and excellence) we spend a significant amount of time and resources to train our people in these areas. Our training curriculum begins with culture and the expectations within it.

In our recent Lansing University, we hosted eleven new outside sales reps and branch managers from all over the country. We provide these new associates with a concentrated dose of Lansing culture followed up with ways in which we can earn our customer’s business and continually be a resource to them. This involves sales, operations, marketing, credit, safety and other areas of our business that exist, so our people are empowered to act and provide our customers with world class service.

I recently read Jim Koch’s book, Quench Your Own Thirst in which he shared, “I was once asked why we invest so much in training our employees when ultimately, they might leave? But, what if we didn’t train them, and they stayed?” Lansing is fortunate to attract and retain incredibly talented people. In order to preserve and enhance our culture we must provide a high level of training, so our associates can be successful in their careers at Lansing Building Products.